FINDING MY PHOTOS

What is an access code?
An access code acts as the password to your photo gallery. It is set by Studio 199 and given out exclusively to the organization and parents of the subjects of the photos.There are two ways to access your gallery:
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1. Visit my.photoday.com on your mobile or desktop web browser and enter your access code(s).

2. Text your access codes to 90738
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How do I find my access code?
On or prior to picture day, Studio 199 supplied your organization with an access code so you can view and buy your photos. You can text this code to 90738 and stay up to date with picture day communication and specials, or enter it at my.photoday.com.

If you’re unsure of your access code, try contacting your organization.
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I'm trying to find my photos with FaceFind, and it's not working.
First, make sure the photo you've selected is clear and has only one face. If you still cannot find your photos, it is possible the Studio 199 has not uploaded them to the gallery. In this case, make sure to reach out directly to Studio 199. If there are other search options available (such as “Tags” or “All Photos”) you can also search for your photos that way.

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TEXT COMMUNICATIONS

When I text the Access Code to 90738, I get a message "There doesn't seem to be a gallery with that access code. Please contact the organization or your photographer."
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First, make sure you're texting the correct access code to 90738—double check your spelling and make sure there are no unnecessary spaces. The access code must be made active by Studio 199 for this to work properly. It is important to note the access code is not the same as the verification code. Verification codes are 6 digit numerical codes that are sent when you create a new PhotoDay account and/or purchase an AdvancePay credit.

I receive a "service unavailable" or "service access denied" message when sending a text to 90738.
Contact your mobile carrier and make sure you have a shortcode service enabled with your plan.
Make sure you have a cell signal.
Double-check that you are texting the correct shortcode: 90738

You can always access your gallery by going to my.photoday.com on any computer or mobile web browser.

What is a verification code?
Verification codes are 6 digit numerical codes that are sent to your mobile phone when you create a new PhotoDay account and/or purchase an AdvancePay credit. They are used to confirm that it’s really you logging into your PhotoDay account. It’s an extra security measure just to make sure you and your financial information are protected. PhotoDay associates your account with your phone number, so when you attempt to view your shopping cart while being logged out, we might prompt you to enter a verification code to help identify you.

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ADVANCEPAY

I'm trying to purchase an AdvancePay credit, but I cannot receive a verification code.
AdvancePay credits are mobile verified. This means you will need a mobile number to purchase and redeem the credit. You'll sign in with the same mobile number to access the credit, and you'll receive a 6 digit verification code via text so PhotoDay can be certain it is really you.

If you are not receiving a verification code, first double-check you're entering the correct mobile number. If you still do not receive the verification code, this may be your cellular service provider blocking the PhotoDay shortcode. You can contact your provider and ask them to turn on shortcode texting.

I am viewing my gallery, but I don't see my AdvancePay credit.
Make sure you are signed into PhotoDay so you can access your AdvancePay credit, and have signed in using the same phone number you used to purchase the credit.

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GALLERY ACCESS

When I visit my gallery, I see "This gallery isn’t quite ready yet." Where are my photos?
This message occurs when your photographer has not yet published the photos for you to view and purchase. You can text the access code to 90738, and PhotoDay will send you a text message when the photos are published.

What is my access code?
On or prior to picture day, Studio 199 should have supplied your organization with an access code so you can view and buy your photos. You can text this code to 90738 and stay up to date with picture day communication and specials or enter it at my.photoday.com. If you don’t have your access code, try reaching out to your organization to receive it.

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CHECKING OUT

The offer code is not working.
An error message you receive when attaching an offer code will explain why it is not working.
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Offer code is expired - The expiration date has passed and this offer is no longer valid.
Order does not meet order minimum - Contact Studio 199.
Offer code does not exist - Check the spelling of the offer you are trying to use. Make sure this is a valid offer. If you receive this error, there is no such offer code available. 

 

My transaction won't process.
If you receive an error when processing payment:
Try using another card or payment method to complete your transaction.
Check the strength of your cell signal or wifi connection.
Switch your web browser as sometimes extensions or plug-ins can interfere. For example: if you’re using Chrome, try using Safari. Or if you’re using a mobile phone, try using a computer.

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ORDER QUESTIONS

I am missing part of my order.
Please reach out to Studio 199. Have your order number ready and the mobile phone number used to place the order. We will be happy to remake and reship any missing items.
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My order arrived damaged.
Please reach out to Studio 199. Have your order number ready and the mobile phone number used to place the order. We will be happy to remake and reship any damaged items.

I ordered digital downloads, but how do I retrieve them?
The link(s) to receive digital downloads are located on your emailed order receipt. Sometimes this message gets filtered into your spam folder. Be sure to check there prior to contacting support. You can also retrieve your downloads by signing into PhotoDay at my.photoday.com and going to Menu > Orders. If you did not receive a receipt or the links, please reach out to Studio 199. Have your order number ready and the mobile phone number used to place the order. We will be happy to resend it to your current email address.

I ordered a high-resolution download, but the printing service I am trying to use is telling me it is not large enough.
PhotoDay compresses downloads to help save storage space on devices. The image that is downloaded is the same resolution your photographer previously uploaded to PhotoDay for sale. Some web-to-print retailers will not recognize this compression. You can re-open the file on a desktop and re-save it to bypass the compression or contact Studio 199 to retrieve another file.

What can I do with a social sharing download?
Social Sharing Downloads are not high enough resolution to be printed and do not contain a print release to do so. They are meant to be shared via email, text, and/or social media with friends and family.

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Don't see what you are looking for?

Click here for more support or contact Studio 199.